CrownZa™ Shipping & Delivery Policy

Last updated: 20 October 2026

At CrownZa™, we want your shopping experience to be simple, secure and convenient. This Shipping & Delivery Policy explains how orders for our CrownZa™ 2-in-1 Straightening & Curling Brush are processed, shipped and delivered within South Africa.

By placing an order through our online store, you acknowledge and agree to the terms of this policy, subject to your rights under applicable South African law.

1. Shipping & Delivery Timeframes

CrownZa™ aims to deliver orders within 8–11 business days.

This is our estimated delivery timeframe and may vary depending on your delivery location, courier operations, public holidays, peak shopping periods, weather conditions and other circumstances affecting transportation.

Business days exclude Saturdays, Sundays and South African public holidays.

Delivery estimates are not guaranteed delivery dates unless expressly confirmed otherwise in writing. We will make reasonable efforts to ensure your order arrives within the estimated timeframe.

2. Shipping Provider

CrownZa™ uses AMEX door-to-door courier services to deliver orders to customers.

Delivery is made to the address supplied by the customer during checkout. Customers are responsible for ensuring that their delivery details, including their street address, suburb, postal code, contact number and any relevant access instructions, are accurate and complete.

CrownZa™ cannot guarantee successful delivery where incorrect, incomplete or outdated delivery information has been provided.

If an address correction or redelivery fee arises because incorrect information was supplied by the customer, the customer may be responsible for the additional reasonable costs, where permitted by law and disclosed or agreed as required.

3. Order Processing

Orders are processed after payment has been successfully confirmed.

Order processing, stock availability and courier collection may affect when the delivery period begins. Where a separate processing period applies, we will communicate this to customers as appropriate.

If an order cannot be processed within the timeframe communicated at checkout, CrownZa™ will take reasonable steps to inform the customer and explain the available options.

Please note that placing an order does not mean it has been dispatched immediately. Customers should allow reasonable time for order preparation and courier collection.

4. Shipping Delays

Although CrownZa™ aims to deliver orders within 8–11 business days, delays may occasionally occur because of circumstances beyond our reasonable control, including:

• Courier network disruptions or operational backlogs.

• Severe weather, flooding or other natural events.

• Public holidays and peak delivery periods.

• Road closures, accidents or transport disruptions.

• Incorrect or incomplete delivery details supplied by the customer.

• Delivery access restrictions or the recipient being unavailable.

• Security incidents, civil unrest or other exceptional disruptions.

CrownZa™ will not be liable for delays to the extent that they are caused by circumstances beyond our reasonable control, subject to applicable South African law.

Where a delay occurs, we will make reasonable efforts to assist with tracking the shipment and communicating relevant updates.

Important: This clause does not exclude any legal responsibility that CrownZa™ may have for failing to deliver as agreed, making misleading delivery promises, or failing to comply with a consumer's statutory rights.

5. Courier Responsibility & Delivery Issues

Once an order has been dispatched, AMEX door-to-door courier services will handle transportation and delivery in accordance with their applicable procedures.

CrownZa™ may assist customers in following up on delayed, lost or misdirected shipments with the courier.

However, using a third-party courier does not automatically remove CrownZa™'s legal responsibilities to the customer. Any loss, damage or non-delivery will be handled in accordance with the applicable law and the circumstances of the shipment.

If your parcel arrives visibly damaged, please notify CrownZa™ promptly and provide photographs of the packaging and product, where reasonably possible.

Customers should retain the packaging and tracking information while a delivery issue is being investigated.

6. Incorrect Addresses & Failed Deliveries

Customers are responsible for providing accurate delivery information and ensuring that someone is available to receive the parcel when required.

If delivery fails because the customer supplied an incorrect address, was unavailable, failed to provide necessary access details or did not follow reasonable courier collection instructions, additional delivery attempts or redelivery charges may apply, where permitted by law.

If a parcel is returned to CrownZa™ because of incorrect customer-provided information or repeated unsuccessful delivery attempts, we will contact the customer to discuss the available options.

Any additional charges will be reasonable and handled in accordance with applicable law. CrownZa™ will not automatically treat a failed delivery as a customer cancellation or waive a customer's statutory rights.

7. Tracking Your Order

Where tracking information is available, it will be provided to the customer or made available through the relevant order or shipping notification.

Tracking updates depend on the courier's scanning and reporting systems. There may be periods when tracking information does not change, particularly while a parcel is in transit between facilities.

A temporary lack of tracking updates does not necessarily mean that an order has been lost.

If your order has not arrived within the estimated delivery timeframe, please contact CrownZa™ with your order number so that we can assist with an investigation.

8. Lost or Missing Parcels

If your order appears to be lost or has not been delivered, please contact CrownZa™ so that we can investigate with the courier.

We will review the available tracking information, delivery records and other relevant evidence before determining the appropriate next steps.

Where a parcel is confirmed lost, undelivered or otherwise subject to a remedy under applicable law, CrownZa™ will work with the customer to provide an appropriate resolution.

We cannot exclude responsibility for non-delivery where the law requires us to provide a remedy.

9. Delivery Acceptance & Responsibility for Products

Customers should check their parcel upon delivery and report visible damage or missing items as soon as reasonably possible.

Customers are responsible for the product after accepting delivery, including taking reasonable care of it and following the supplied usage and safety instructions.

CrownZa™ is not responsible for damage caused by the customer after acceptance of delivery where that damage results from misuse, accidental impact, negligence or improper handling, subject to applicable law.

Nothing in this section excludes CrownZa™'s legal obligations concerning defective goods, pre-acceptance loss or damage, or any other responsibility that cannot lawfully be excluded.

10. Changes to Orders & Delivery Details

If you need to change your delivery address or order details, contact CrownZa™ as soon as possible.

We cannot guarantee that changes can be made once an order has been processed, packed or handed over to the courier.

Where a change is possible, additional costs may apply if permitted by law and communicated to the customer.

11. Contact Us

For questions about shipping, delivery estimates, tracking or missing parcels, please contact CrownZa™ using the customer service contact details published on our website.

Please include your order number so that we can assist you as efficiently as possible.

CrownZa™ — Own Your Crown.